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Working at Hugo

Whether you're an engineer, a designer, or an adjuster, every position at Hugo requires three things: estimating how much work a given task will take, when you will be finished with it, and what it means for our members. These three things let us work flexibly because we are consistently improving our forecasting ability and staying motivated to deliver for our members. 

What does that mean for the day-to-day? It means a single team check-in at 9AM PT where you discuss your tasks for the day and any help you will need. Then, you're free to complete that task at your own pace and on your own schedule. We do a weekly retrospective to assess team performance, and a bi-weekly sprint planner. We are meeting-phobic.

Every team seeks to get something out into the wild every day - whether it's a paper prototype or a full deployment to production.

We take your personal development seriously - the better you are, the better we can deliver for our members and community. As part of your on-boarding, we'll discuss your development goals and how we can contribute. That includes everything from blog posts to conferences and sponsored meet-ups. 

Hugo is an EEO employer that actively pursues and hires a diverse workforce, and will consider for employment qualified applicants with arrest and conviction records. Our salaries, perks, and benefits are all negotiable. We don’t judge people based on schools or degrees.

 

Our application process

Our goal is to take as little of your time as possible - and be transparent throughout.

Every candidate answers 3 relevant entry-level questions. Technical and design hires submit 2 portfolio pieces. Please do not send a resume or "about me".

If things work out, we will invite you to a 30 minute call where we will discuss your prior experience and future goals, and roles you've enjoyed or found frustrating. 

If that call goes well, we will invite you to a 30 minute call to discuss your area of expertise and work habits.

From there, you will be provided an area-specific problem to solve in your own time (with as much or as little support from us as desired), followed by a two-on-one review and debrief call. We then check references and prepare to make an offer!

 

Open positions

 

engineering

 

Senior Full Stack

Requirements

  • Based in Los Angeles / willing to move
  • Experience building and maintaining distributed systems
  • Fundamentals in data structures, algorithm design, problem solving, and complexity analysis
  • Demonstrated debugging and troubleshooting skills
  • Advanced knowledge of C++ or Java
  • Experience with Git or another distributed version control system

Ideal Candidate

  • 5+ years of engineering experience
  • Excited to work in a rigorous CI environment that favors robust, performant code vs. quick hacks
  • Contributions to open source projects
  • Advanced knowledge of JavaScript
  • Proficient with Git/Github and Jenkins 
  • Deeply motivated to build things that make a real difference to everyday lives

We've built a microservice architecture that allows us to rapidly scale to accommodate ever-increasing user needs. Your job is to build new services that enhance the customer experience or our internal tooling while maintaining our standards of performance and robustness.

You'll collaborate closely with our CEO, CTO, DevOps, and Front End engineers to build across our tech stack and deliver best-in-class insurance technology.

As with all of our engineers, you will test, QA, deploy, and maintain your own code within our continuous integration framework. That means pushing a change to production on your first day, and continuing to improve our services from then on. As you learn, you'll be able to keep the team informed on emerging best practices, and champion ideas you believe in.

We pay competitive salaries. We're serious about remote work and flexible hours. Equity and benefits included. All negotiable.

 
 

 
 

PRODUCT

Customer Experience Lead

Requirements

  • Based in Los Angeles / willing to move
  • Recent experience as product manager in a competitive product line
  • History of data-driven, experiment-oriented projects
  • Love making peoples' days and feeling people's' problems
  • Clear communicator with lots of stamina, high energy, and truly empathetic
  • Experience working with engineers and product designers
  • Quantitative abilities; able to explain analysis to laypeople
  • Self-motivated, demonstrated ability to take something from concept to implementation (and repeat) operating under conditions of ambiguity

Ideal candidate

  • 3+ years as a Product Manager, Growth/Data Analyst
  • Speaks English and Spanish
  • Comfortable manipulating data in Excel
  • Proficient in SQL / N1QL
  • Outstanding written or oral skills
  • Detail-oriented with superior organizational and multi-tasking skills
  • Experience with Intercom and other CRM products
  • Want to build things that make a real difference to everyday lives

Hugo Insurance is working to make financial stability possible for every American.

We’ve started by building the world’s first pay-when-you-drive liability car insurance, offering peace of mind for the 30 million uninsured Americans who risk fines, their cars, and their jobs, every time they drive.

We’re venture-backed by Canaan and Core and based in sunny Santa Monica.

As Product Lead for Customer Experience, you’ll drive ideation, development, and iteration to create scalable systems that efficiently deliver world-class customer service while generating customer insights for firmwide consumption. 

As your product is focused on customer experience and acts as a customer insight intake valve, early phases of your work will involve a substantial amount of customer contact as you identify their service needs and figure out how to scalably meet and exceed them. You will become an important source of customer truth for the Company.

To achieve this, you’ll use analytical, creative, and communication skills to work alongside other product leads, engineers, and UX/UI to release / update products every two-week cycle, and learn from each release. You’ll share customer insights across the company, keep the team informed on emerging best practices, and champion ideas you believe in. You’ll make a difference for our customers starting on day 1.

We pay competitive salaries. We're serious about remote work and flexible hours. Equity and benefits included. All negotiable.

 
 
 

 
 

GROWTH

Performance Marketing - First Hire

Requirements

  • Based in Los Angeles / willing to move
  • Absolutely and passionately loves performance marketing
  • Deep experience in full life cycle performance marketing (incl. retargeting)
  • Solid grasp of statistics 
  • Familiarity with SQL/N1QL; good excel skills
  • Experimentally-minded

Ideal candidate

  • 3+ years of performance marketing experience
  • Math / economics degree
  • Proven track record for identifying and scaling strategies 
  • Experience across multiple products
  • Experience with extremely long-tail marketing
  • Deep experience with Search Automation tools
  • Want to build things that make a real difference to everyday lives

There're 2 million uninsured drivers in LA alone and we're here to bridge the gap between the insurance they deserve and the insurance they can afford. That means finding new, affordable, and scalable ways to reach our customers.

As our first marketing hire, you'll have a foundational role in driving the way we grow. You'll leverage your experience to create, deploy, and optimize an SEM-focused acquisition channel, working alongside our Product Representatives and engineers to quickly test data-driven hypotheses.

You'll own the entire process from ideation to deployment, and lead the identification and evaluation of opportunities in other strategies/channels. Your work will deeply shape the way our customers experience Hugo for the first time.

Every dollar you shave off of our CAC puts money back in the pockets of our customers, driving new business and making a real difference to families in need from day one. You'll keep the rest of us informed on product  and user insights, and champion ideas you believe in.

We pay competitive salaries. We're serious about remote work and flexible hours. Equity and benefits included. All negotiable.

 

 
 

Apply now

Complete the short form below and you will be contacted by our automated applicant processing system. If you have any other questions or comments, feel free to email info@withhugo.com and we'll get back to you shortly.

Looking forward to talking more!

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